手册

Who this manual is for

This manual is for visitors, Advanced customers, Enterprise members, staff users, affiliates, and approved white-label partners who need practical guidance for the customer-visible app.

Use it to understand what each page does, where to start a workflow, what result to expect, and when support or sales should help.

What you can accomplish

• Request a Free Score Preview for an authorized public business website.
• Order, read, download, and remeasure with an Advanced Report.
• Use account settings for profile, preferences, invoices, account export, and account deletion.
• Open an Enterprise engagement portal when you have authorized organization access.
• Request support, Enterprise follow-up packages, or a separately scoped managed implementation.
• Use affiliate and white-label entry points when your account has the right role.

How to read the manual

The sections follow the same language as the in-app Docs drawer. Select a section from the table of contents, then follow the page purpose, steps, states, and recovery notes.

When a behavior cannot be confirmed from visible app behavior, the manual marks it as Needs verification and names the item to confirm.

Choose a starting point

• Use the Free Score Preview when you want a quick headline result before buying.
• Choose an Advanced Report when one organization needs a self-serve diagnosis and prioritized next steps.
• Contact Sales when the work spans a larger organization, several stakeholders, multiple properties, additional review needs, or an ongoing program.

The usual customer journey

1. Enter an authorized public business website and its business category.
2. Review the free headline result and decide whether the additional detail is useful.
3. Choose a Standard or Advanced report, or request an Enterprise scope.
4. Open completed reports from the private account or organization portal.
5. Apply the recommendations internally or request a separate managed implementation scope.
6. Use a later report or an Enterprise follow-up package to measure change.

Authorized use only

Submit only a public business website that you own or are authorized to assess. Do not submit credentials, secrets, protected health information, private-network addresses, unpublished customer material, or internal-system details.

A report is decision support for the assessed public presence. It is not legal, financial, security, accessibility, or regulatory certification.

Documentation boundary

This guide explains customer-visible features, deliverables, billing, and workflows. It does not provide non-public company information, customer information, trade secrets, internal operating procedures, internal systems, or information-gathering methods.

What you receive

• A headline score and grade for the submitted public website
• A separate confidence indication to help you judge the result
• A high-level access status
• An initial priority that shows the kind of improvement opportunity found

Cost and timing

The Free Score Preview is free and does not require a payment card.

A scan may take a few minutes depending on the submitted website and current service conditions.

How you receive your result

Requesting a preview asks for a working business email address and your agreement to the Terms and Privacy Policy and to receiving promotional email. Free mailbox providers and disposable addresses are not accepted.

When the scan finishes, your personal score link is emailed to the address you gave — the emailed link is how you open your score, and it also serves as your saved copy. If the email has not arrived within a few minutes, check your spam folder or use the resend button on the page.

Signed-in customers see their result directly on the page and do not need to enter an email address.

Every promotional email includes an opt-out link, and the address is never shared with third parties.

How to use it

Use the preview as a quick orientation, not as the complete diagnosis. Record the website and category you submitted so any later comparison uses the same business context.

A preview is point-in-time. Website changes and changes in the surrounding market can make a later result different.

What remains in the paid report

The complete findings, supporting observations, category-level explanation, prioritized recommended actions, and private downloadable report belong to the paid Advanced Report.

Important limits

• The preview covers the submitted authorized public website, not private systems or unpublished business material.
• It does not promise a commercial outcome, placement, citation, traffic level, or future result.
• Free results are not promised to remain available permanently; use the current on-screen retention notice as the controlling guidance.

Main navigation

The header links to Home, Solutions, How it works, Pricing, Contact, Docs, Enterprise, language and theme preferences, and account controls.

The footer repeats product, program, company, legal, FAQ, Blog, and Manual links so help remains available at the end of longer pages.

Docs drawer

1. Select Docs in the header.
2. Read Help for this page for guidance matched to the page you are on.
3. Use Search the guide to find a topic by phrase.
4. Select Browse all topics to open another topic without leaving the page.
5. Select Close, press Escape, or select the backdrop to return to the page.

Language and theme

Use Language to choose a locale route. The full manual is initially written in English and is locale-ready for translation.

Use Theme to choose Light, Dark, or Automatic when those controls are visible.

Signed-in navigation

After sign-in, account controls expose private destinations such as reports, dashboard, profile, and role-aware links. Every protected destination rechecks access before showing private content.

Signing out closes the active session, returns to the localized homepage, and shows account feedback instead of leaving protected dashboard chrome on screen.

Dashboard overview

The Advanced dashboard shows the next action for the account, report orders, recent reports, report status, and links to the pages needed to continue.

When no paid package is present, the dashboard guides you to Advanced pricing or a free preview instead of showing private report data.

Report targets

1. Open Report targets from the dashboard.
2. Enter the authorized website and business category requested by the page.
3. For Advanced, enter up to three included competitor targets and the customer's search phrases.
4. If a target cannot be reached or appears to require sign-in, the form identifies the affected website or competitor entry so you can correct that field before retrying.
5. Select the submit action to start report production.

Reports and PDFs

Reports & PDFs lists completed paid reports and locked scans that can be upgraded when eligible.

Select Open report to read an online report. Select Download PDF when the page offers an authenticated PDF download.

A row marked Owner report is the website you ordered that report for. A row marked Competitor evidence is a competitor site scanned as part of one of your comparisons.

The same competitor website is scanned again for every report it is compared in, so the history can list that website more than once with the same date and score. Each row is a separate evidence record, labelled with the report it was collected for and the time it ran; competitor evidence is part of the report you purchased, never an extra charge.

The Industry shown on a Competitor evidence row is the industry of the report it was collected for, not the competitor's own industry. Every site in one comparison is measured against the same industry's buyer questions, because that is what makes the scores comparable. The same competitor can therefore appear with a different industry and a different score in each report it was compared in.

Status and empty states

• Queued means the report request has been accepted.
• In progress means production is active and the dashboard can be left open or revisited later.
• Ready means the report is available.
• Needs attention means a terminal problem stopped production; review the order and contact support if it persists.
• No reports delivered yet means you can run a free preview or order a Standard or Advanced report.

项目列表

企业仪表板会列出当前登录组织可访问的项目。如果还没有付费项目，页面会说明配置可能仍在完成，并提供支持链接。

项目仪表板

• 项目仪表板会显示公司名称、可用的网站背景、当前报告状态、准备情况摘要、优先发现和门户操作。
• 当已审核的企业报告可作为可下载文件提供时，选择下载企业 PDF。
• 选择与我们审核发现，打开关于该报告的企业支持。

成员

成员页面支持授权的组织访问。只添加允许查看机密项目材料的人员。

如果激活必须由支持团队处理，页面会链接到企业支持，而不是承诺自助设置。

支持和跟进

1. 从项目中打开支持。
2. 在我们如何提供帮助中输入清晰消息。
3. 选择发送操作，并等待确认或支持历史更新。
4. 当需要单独范围的季度或年度审核套餐时，打开跟进报告。

您的网站是报价的一部分

每份企业报价都会记录报告要分析的公开网站。销售人员无法在缺少网站时发送报价，因此付费项目始终明确要评估的网站。

从仪表板生成报告

1. 付款后，接受电子邮件邀请以创建账户；该链接会打开您的企业仪表板。
2. 如果网站缺失或有误，组织管理员可以在项目页面顶部添加或更正网站。
3. 选择“立即生成我的报告”。自动证据采集通常会在几分钟内完成，然后草稿会进入员工审核队列。此时尚未准备好供客户查看。
4. 具名员工审核员会检查并发布报告。只有在此之后，审核后的版本才会出现在项目页面和报告历史记录中，并提供对应的 PDF。
5. 分析师补充的语音助手界面测试和指定竞争对手基准会作为报告修订版本加入；每个已发布版本都会保留。

申请更多报告

• 您可以从仪表板的订单页面申请包含 4 份审核报告的季度包，或包含 12 份审核报告的年度包。
• 销售团队会审核每项申请，并按项目已批准的商业条款开具发票。

如果您已登录其他账户

如果邀请链接提示您已登录，请使用该页面上的“退出并继续”按钮；无需使用其他浏览器。

Seven customer stages

1. Start with a free preview for an authorized public website, or go directly to Advanced pricing.
2. Choose the Standard report or the Advanced report (up to three competitors included).
3. From Pricing, continue with the selected report to checkout, or run a free scan with nothing attached.
4. After choosing a report, create the account or sign in first; the order form then asks for the public website and category. Advanced also asks for the customer objective and audience and up to three included competitor domains. When the order starts from a saved preview or report URL, the website is pre-filled so you can confirm it.
5. Complete the hosted checkout, then receive the paid report in the private account with its PDF when delivery is ready.
6. Post-delivery support remains available through the support contact flow and email replies for account, billing, delivery, and interpretation of customer-visible findings.
7. The customer or its agency can implement approved work, or request separately scoped managed implementation; hands-on implementation and ongoing advisory work are not included in the report purchase.
8. Use Plan–Do–Study–Act: Plan from the baseline and priorities, Do approved work, Study a later like-for-like report, and Act by retaining effective changes and choosing the next priority.

Why remeasure

One report can diagnose and plan, but a later purchase is needed to see what moved after approved work. Reports are customer-timed purchases, not scheduled services.

Enterprise stages

1. Discovery confirms objectives, stakeholders, properties, markets, constraints, and intended decisions.
2. A written scope and objective proposal define deliverables, assumptions, exclusions, responsibilities, resources, direct costs, review, coordination, timing, support, and compliance needs.
3. The customer approves the proposal and completes the agreed payment before work begins.
4. Scoped white-glove onboarding coordinates the agreed kickoff, stakeholder alignment, organization and team access, intake, report coordination, and findings handoff.
5. SSO and SCIM directory provisioning can be included only when the signed agreement includes them for a contracted Enterprise organization; identity setup is coordinated during onboarding and is not enabled by default.
6. The agreed assessment receives human review, then the customer receives a confidential report, prioritized roadmap, and stakeholder handoff within the approved scope. Competitive analysis is included within that scope, not purchased separately.
7. Implementation can remain with the customer team or agency, be collaborative, or be delivered under a separate managed implementation statement of work.
8. A service-level agreement applies only when it is negotiated and written into the signed agreement; support and delivery commitments follow those signed terms.
9. Existing customers may request quarterly or annual follow-up packages, with cadence, review depth, competitive analysis, and delivery dates separately scoped and invoiced.

您的网站是报价的一部分

每份企业报价都会记录报告要分析的公开网站。销售人员无法在缺少网站时发送报价，因此付费项目始终明确要评估的网站。

从仪表板生成报告

1. 付款后，接受电子邮件邀请以创建账户；该链接会打开您的企业仪表板。
2. 如果网站缺失或有误，组织管理员可以在项目页面顶部添加或更正网站。
3. 选择“立即生成我的报告”。自动证据采集通常会在几分钟内完成，然后草稿会进入员工审核队列。此时尚未准备好供客户查看。
4. 具名员工审核员会检查并发布报告。只有在此之后，审核后的版本才会出现在项目页面和报告历史记录中，并提供对应的 PDF。
5. 分析师补充的语音助手界面测试和指定竞争对手基准会作为报告修订版本加入；每个已发布版本都会保留。

申请更多报告

• 您可以从仪表板的订单页面申请包含 4 份审核报告的季度包，或包含 12 份审核报告的年度包。
• 销售团队会审核每项申请，并按项目已批准的商业条款开具发票。

如果您已登录其他账户

如果邀请链接提示您已登录，请使用该页面上的“退出并继续”按钮；无需使用其他浏览器。

独立服务

托管实施不会自动包含在报告购买中。它会在独立范围中定义并报价，说明职责和交付内容。

影响范围的因素

• 需要处理的页面或资产数量。
• 内容、权威性和审核修改的工作量。
• 与客户团队或代理机构的协调。
• 访问、支持和直接交付要求。

限制

• 不保证外部链接、排名或特定商业结果。
• 任何发布的修改都需要客户批准和适当专业审核。
• 细节存在差异时，以已签署的工作说明为准。

What you receive

• A headline score and grade for the submitted public website
• A separate confidence indication to help you judge the result
• A high-level access status
• An initial priority that shows the kind of improvement opportunity found

Cost and timing

The Free Score Preview is free and does not require a payment card.

A scan may take a few minutes depending on the submitted website and current service conditions.

How you receive your result

Requesting a preview asks for a working business email address and your agreement to the Terms and Privacy Policy and to receiving promotional email. Free mailbox providers and disposable addresses are not accepted.

When the scan finishes, your personal score link is emailed to the address you gave — the emailed link is how you open your score, and it also serves as your saved copy. If the email has not arrived within a few minutes, check your spam folder or use the resend button on the page.

Signed-in customers see their result directly on the page and do not need to enter an email address.

Every promotional email includes an opt-out link, and the address is never shared with third parties.

How to use it

Use the preview as a quick orientation, not as the complete diagnosis. Record the website and category you submitted so any later comparison uses the same business context.

A preview is point-in-time. Website changes and changes in the surrounding market can make a later result different.

What remains in the paid report

The complete findings, supporting observations, category-level explanation, prioritized recommended actions, and private downloadable report belong to the paid Advanced Report.

Important limits

• The preview covers the submitted authorized public website, not private systems or unpublished business material.
• It does not promise a commercial outcome, placement, citation, traffic level, or future result.
• Free results are not promised to remain available permanently; use the current on-screen retention notice as the controlling guidance.

适用情况

需要 ChatGPT 证据时选择 Standard；需要五个引擎、回答智能和最多三个已包含竞争对手时选择 Advanced。

工作流程

1. 先开始免费预览，或直接查看 Standard 和 Advanced 价格。
2. 选择 Standard 或 Advanced；每次购买包含一份报告。
3. 查看实时订单摘要，然后在托管付款页面一次性付款。
4. 付款后，本次购买会创建一份报告订单，不是额外报告，也不会产生第二笔扣费。
5. 对于 Advanced，请在报告目标中确认公开网站、业务类别和最多三个已包含竞争对手。
6. 应用会在开始生成报告前验证 URL 语法和公开可访问性。
7. 在私人账户中打开完成的报告，需要外部副本时下载 PDF。首次下载 PDF 时，系统可能会在生成或取回私密文件期间显示准备状态。

包含内容

• 总分、等级和置信度分别显示。
• 用于解释结果的类别摘要。
• 按优先级排列的发现和支持性观察。
• 团队可评估并执行的建议行动。
• Advanced 包含最多三个竞争对手。
• 私密网页报告和可下载的 PDF 版本。

如何阅读

从摘要和最高优先级发现开始。把分数作为方向提示，然后结合细节和建议来规划工作。

包含竞争对手时，请比较模式和相对差距。比较内容属于同一份报告。

限制和排除项

• 报告是某一时点的诊断，不保证未来排名、可见度、流量或收入。
• 不评估私有系统、未发布内容，或约定公开网站范围之外的信息。
• 实际实施、持续咨询和更广泛的企业服务范围不包含在内。

Dashboard overview

The Advanced dashboard shows the next action for the account, report orders, recent reports, report status, and links to the pages needed to continue.

When no paid package is present, the dashboard guides you to Advanced pricing or a free preview instead of showing private report data.

Report targets

1. Open Report targets from the dashboard.
2. Enter the authorized website and business category requested by the page.
3. For Advanced, enter up to three included competitor targets and the customer's search phrases.
4. If a target cannot be reached or appears to require sign-in, the form identifies the affected website or competitor entry so you can correct that field before retrying.
5. Select the submit action to start report production.

Reports and PDFs

Reports & PDFs lists completed paid reports and locked scans that can be upgraded when eligible.

Select Open report to read an online report. Select Download PDF when the page offers an authenticated PDF download.

A row marked Owner report is the website you ordered that report for. A row marked Competitor evidence is a competitor site scanned as part of one of your comparisons.

The same competitor website is scanned again for every report it is compared in, so the history can list that website more than once with the same date and score. Each row is a separate evidence record, labelled with the report it was collected for and the time it ran; competitor evidence is part of the report you purchased, never an extra charge.

The Industry shown on a Competitor evidence row is the industry of the report it was collected for, not the competitor's own industry. Every site in one comparison is measured against the same industry's buyer questions, because that is what makes the scores comparable. The same competitor can therefore appear with a different industry and a different score in each report it was compared in.

Status and empty states

• Queued means the report request has been accepted.
• In progress means production is active and the dashboard can be left open or revisited later.
• Ready means the report is available.
• Needs attention means a terminal problem stopped production; review the order and contact support if it persists.
• No reports delivered yet means you can run a free preview or order a Standard or Advanced report.

何时选择企业路径

当工作涉及多个利益相关者、多个网站或数字资产，或结果需要审核、管理层准备和约定范围时，请选择企业路径。

企业流程

1. 联系销售，说明组织规模、目标和所需范围。
2. 双方确认范围、交付内容、时间表和支持模式。
3. 团队生成经过审核的报告，包含执行摘要和行动路线图。
4. 报告会在企业门户中分享给授权成员。
5. 可以申请季度或年度跟进，用于衡量变化。

可能包含的内容

• 初始发现和目标、受众背景。
• 经过审核的执行报告，而不只是自助交付。
• 约定范围内的竞争分析。
• 适合团队执行的行动路线图。
• 供成员、支持和后续请求使用的企业门户。

范围边界

• 价格和时间表取决于约定范围，而不是固定价目表。
• 企业身份设置或高级访问需求在需要时必须书面约定。
• 如果客户提出要求，实际实施可以作为单独服务。

您的网站是报价的一部分

每份企业报价都会记录报告要分析的公开网站。销售人员无法在缺少网站时发送报价，因此付费项目始终明确要评估的网站。

从仪表板生成报告

1. 付款后，接受电子邮件邀请以创建账户；该链接会打开您的企业仪表板。
2. 如果网站缺失或有误，组织管理员可以在项目页面顶部添加或更正网站。
3. 选择“立即生成我的报告”。自动证据采集通常会在几分钟内完成，然后草稿会进入员工审核队列。此时尚未准备好供客户查看。
4. 具名员工审核员会检查并发布报告。只有在此之后，审核后的版本才会出现在项目页面和报告历史记录中，并提供对应的 PDF。
5. 分析师补充的语音助手界面测试和指定竞争对手基准会作为报告修订版本加入；每个已发布版本都会保留。

申请更多报告

• 您可以从仪表板的订单页面申请包含 4 份审核报告的季度包，或包含 12 份审核报告的年度包。
• 销售团队会审核每项申请，并按项目已批准的商业条款开具发票。

如果您已登录其他账户

如果邀请链接提示您已登录，请使用该页面上的“退出并继续”按钮；无需使用其他浏览器。

项目列表

企业仪表板会列出当前登录组织可访问的项目。如果还没有付费项目，页面会说明配置可能仍在完成，并提供支持链接。

项目仪表板

• 项目仪表板会显示公司名称、可用的网站背景、当前报告状态、准备情况摘要、优先发现和门户操作。
• 当已审核的企业报告可作为可下载文件提供时，选择下载企业 PDF。
• 选择与我们审核发现，打开关于该报告的企业支持。

成员

成员页面支持授权的组织访问。只添加允许查看机密项目材料的人员。

如果激活必须由支持团队处理，页面会链接到企业支持，而不是承诺自助设置。

支持和跟进

1. 从项目中打开支持。
2. 在我们如何提供帮助中输入清晰消息。
3. 选择发送操作，并等待确认或支持历史更新。
4. 当需要单独范围的季度或年度审核套餐时，打开跟进报告。

审批与推荐跟踪

只有联盟推广申请获批后，才能开始 Stripe 入驻。有效的推荐链接会独立于 Stripe 入驻开始跟踪；入驻只影响付款就绪状态，不会补造过去的推荐，也不保证未来会产生符合条件的佣金。

面向客户的商户角色

在 AeoState 默认域名上，AeoState 是面向客户的商户，符合条件的联盟佣金随后转账。在获批的白标域名上，已连接的合作伙伴是面向客户的商户；客户费用直接结算到其已连接余额，AeoState 的份额另行处理。

嵌入式 Stripe 设置

创建已连接账户时，法定居住地或企业注册国家将固定且无法更改。现有的嵌入式 Stripe 组件会收集身份、企业和银行信息。

付款工具

账户完全就绪后，付款面板会显示四个选项卡。“付款和争议”列出客户付款和争议。“提现”显示余额、银行提现计划和每笔提现。“账户”包含企业、代表人和银行信息。“文档”包含 Stripe 税务和账户文档。

如果 Stripe 要求您确认身份，它会打开一个弹出窗口。请允许此网站的弹出窗口，然后重新打开该选项卡。如果 Stripe 拒绝了付款请求，重试也无济于事：请直接联系支持团队。

独立的就绪状态

• 银行卡付款就绪状态决定白标结账页能否接受客户付款。
• 收款人转账就绪状态决定账户能否接收 AeoState 佣金转账。
• 银行付款就绪状态决定 Stripe 向银行付款。银行卡已就绪的账户仍可能等待转账；只有完全就绪的账户才同时具备三项能力。
• 受限和停用状态都要求在嵌入式 Stripe 工具中采取操作，不能视为已就绪。

有条件的时间安排

默认域名上符合条件的佣金会受保护 30 天。只有自动佣金转账可用且通过资格检查后，佣金才转入已连接余额；随后 Stripe 采用该账户的银行付款计划。白标客户费用直接结算，并遵循已连接账户自身的可用时间和付款时间。

退款、争议与重放安全

部分退款会按比例减少佣金。全额退款或败诉争议会取消未支付的佣金，或在转账后撤销所需金额；待处理争议可能推迟资格确认。重试或重放处理不得重复佣金转账或撤销。

支持与敏感信息

请先刷新状态并重试嵌入式操作，然后使用不敏感的联盟推广或账户参考信息联系支持团队。切勿向 AeoState 支持团队发送银行登录凭据、完整的银行账号或路由号码，也不要发送身份证明文件。支持团队无法更改已固定的国家，也无法绕过 Stripe 验证。

Open account settings

1. Sign in.
2. Select Account settings from the account controls or open Account from a private page.
3. Review the Profile, Preferences, Invoices, Data export, and Delete account areas that are available to your account.

Profile and security

The Profile area shows the account email, account age, report count, order count, accepted terms date when present, and links to reports.

Identity details such as email, password, passkeys, multi-factor settings, and sessions are managed through the embedded sign-in profile surface. Full names may include spaces; if a saved name looks incomplete, reopen the profile editor and contact support with the exact name entered.

The same Manage account surface has an MCP token / API key entry in its side menu, where you create, copy once, and revoke the personal key that connects MCP hosts and your own scripts to your account. See the MCP server topic for the steps.

When adding another email address, the page prevents a duplicate email that is already on the account before a verification request is sent.

Avatar and preferences

• Select Upload photo to change the profile image shown by account controls.
• Select Remove photo when an uploaded image should no longer be used.
• Choose whether to receive product updates and AI visibility research.
• Choose report language for future translated customer-facing report prose.

Invoices, export, and deletion

• Use invoice links when the Invoices card is visible for your account.
• Select Export my data to download an account export file that includes app-held account and report data.
• Use Delete account only when you intend to close the account. The page asks for confirmation before the request is sent.

Needs verification

Notification settings are not visible in the inspected account page. Confirm separately before adding notification instructions.

Account access

Advanced account access follows an eligible purchase and account activation. Enterprise access follows an approved paid-engagement invitation. Reports, proposals, organization details, and billing documents are available only to authorized users for the relevant account.

Protect the account

• Use an individual account rather than sharing sign-in credentials.
• Invite only people who are authorized to see the organization’s work.
• Remove access when a person no longer needs it.
• Contact support if an invitation, report, or organization appears under the wrong account.
• Never send credentials or payment details in a support message.

Report access and retention

Download an offline copy when the report is needed for long-term records. Reports are not promised to remain available permanently. The current on-screen notices, Privacy Policy, and Terms control retention, deletion, account closure, and legal rights.

Privacy, refunds, and requests

Use the current Privacy Policy for information about personal data and account requests. Use the current Terms and checkout terms for purchase, delivery, refund, and service rules. If a report or payment appears incorrect, contact support promptly with the order email and non-sensitive reference details.

按角色访问

只有账户具备相应权限时，私有角色链接才会出现。可见链接只是快捷入口；每个目标在显示私有材料前都会检查授权。

直接访问仅限员工使用的管理地址时，非员工账号会返回仪表盘并看到访问提示，而不会暴露员工控制台细节。

内部管理

内部用户可能会看到用于价格、报价、联盟或运营审核的管理入口。本手册有意将这些流程保持在客户可见层级。

只有当账户以管理员身份在 AeoState Staff Organization 中处于活动状态时，员工邀请控件才会显示。

联盟推广审核行会显示申请状态、推荐指标和完整决策流程。销售用户可以查看队列。管理员记录批准、拒绝、暂停或恢复；拒绝和暂停需要填写运营原因。

企业组织访问

• 企业成员使用识别组织的页面访问项目报告、成员、支持和跟进请求。
• 组织成员资格应限于授权参与者。
• 如果出现错误的组织、报告或发票，请联系支持。

联盟和白标合作伙伴访问

联盟成员使用联盟入口查看计划指南和按角色显示的账户链接。获批白标合作伙伴可在角色允许时使用合作伙伴设置管理面向客户的品牌和域名。

更新组织资料

1. 打开个人资料，再打开组织设置，然后选择常规。
2. 组织管理员可以在组织资料组件中更新组织名称和徽标。
3. 如果未设置徽标，该组件会显示组织名称的首字母，并将其放在彩色头像中；这是预期的备用显示，并非额外输入框。

打开成员设置

1. 打开个人资料，再打开组织设置，然后选择成员。
2. 使用成员选项卡查看活跃成员，使用邀请选项卡查看待处理邀请。

按最小权限原则邀请

• 选择邀请，输入一个或多个电子邮件地址，并为每个人选择角色。
• 使用成员授予标准访问权限。仅当此人需要管理组织设置或成员时，才授予管理员角色。
• 现有成员以及已有待处理邀请的地址不会再次收到邀请。

了解结果

• 原生成功状态确认邀请已发送；这并不表示收件人已接受邀请。
• 如果邀请表单报告问题，请更正列出的地址或角色，然后重试。

撤销邀请或移除成员

撤销待处理邀请会使该链接失效；这不会移除活跃成员。要终止现有访问权限，请另行移除该成员。

项目列表

企业仪表板会列出当前登录组织可访问的项目。如果还没有付费项目，页面会说明配置可能仍在完成，并提供支持链接。

项目仪表板

• 项目仪表板会显示公司名称、可用的网站背景、当前报告状态、准备情况摘要、优先发现和门户操作。
• 当已审核的企业报告可作为可下载文件提供时，选择下载企业 PDF。
• 选择与我们审核发现，打开关于该报告的企业支持。

成员

成员页面支持授权的组织访问。只添加允许查看机密项目材料的人员。

如果激活必须由支持团队处理，页面会链接到企业支持，而不是承诺自助设置。

支持和跟进

1. 从项目中打开支持。
2. 在我们如何提供帮助中输入清晰消息。
3. 选择发送操作，并等待确认或支持历史更新。
4. 当需要单独范围的季度或年度审核套餐时，打开跟进报告。

计费模式

Standard 和 Advanced 都不是订阅。每次付款购买一份报告。

Advanced 包含最多三个竞争对手；它们不是单独报告或付费附加项。

你需要选择什么

1. 选择 25 美元的 Standard 或 279 美元的 Advanced。
2. 每次付款购买一份报告；Advanced 包含最多三个竞争对手。
3. 在订单摘要中查看实时价格。付款前以该价格为准。
4. 跳转到付款前，应用会验证金额和币种是否与付款会话一致。
5. 继续购买所选报告，或只使用免费预览。

报告说明

• Standard：25 美元的一份报告，包含 ChatGPT 和搜索证据。
• Advanced：279 美元的一份报告，包含五个引擎和最多三个竞争对手。
• 一次付款对应一份报告，不自动续费。

当前标准价格示例

Standard 为 25 美元，Advanced 为 279 美元。没有多份报告套餐，也没有竞争对手附加费；想复测时再购买一份报告即可。

这些示例不含税费或已批准调整。付款前显示的实时价格为最终依据。

付款后

报告订单会显示在仪表板中，生成期间显示为制作中，并在交付完成后标记为已完成。

报告和 PDF 会列出已完成的报告，计费页会显示金额和可用发票历史。

价格如何确定

企业价格不是自动生成的。报价取决于客户规模、审查的网站或资产数量、分析深度、协调需求和直接成本。

以下示例仅供参考。实时报价或已签署合同具有优先效力。

规划区间

这些区间有助于在申请定制报价前了解预期投入规模。

报价输入信息

• 客户规模和参与团队数量。
• 网站或数字资产数量。
• 所需审核、分析和协调深度。
• 资源、直接成本和支持需求。

跟进选项

• 季度套餐包含四份审核报告。
• 年度套餐包含十二份审核报告。
• 竞争对手比较在纳入企业范围时继续包含。

如何申请

1. 打开企业门户，或使用约定的支持渠道。
2. 说明要衡量的目标、周期或网站。
3. 团队审核范围，然后确认时间表和交付。

竞争对手比较

在企业路径中，竞争对手比较属于经过审核的范围，不是按报告单独添加的附加项。

Cannot sign in

• Use the same email address used for checkout or invitation.
• If you paid as a guest, create the account with the checkout email instead of creating a second unrelated account.
• If the session expired, sign in again from the protected page.
• Contact support if the account still cannot find paid reports or engagement access.

Missing reports or empty dashboard

• Check Reports & PDFs and My reports if both are available to the account.
• After payment or invitation, wait a few minutes and refresh the page.
• Open Account to confirm you are signed in with the expected email.
• Contact support with the order email and a non-sensitive reference if the report remains missing.

Payment, invoice, or order issue

• Review Billing for report purchases, paid amounts, status, and invoice links.
• Do not repeat checkout for an active report request that is already queued or in progress.
• Use Contact support for billing questions. Never send payment credentials.

Form or page problem

• Use a complete public business website address and the most specific business category you can provide.
• If search or filters show no result, clear the query and try a broader phrase.
• If a page remains loading, refresh and sign in again if prompted.
• Try a current desktop or mobile browser if a control does not respond.

Permission denied

Permission messages usually mean the account is signed out, using the wrong email, missing the required organization role, or trying to open material from another account. Return to the dashboard or contact support.

Before contacting support

• Identify the page, account, report, engagement, or invoice involved.
• Describe what happened and the outcome you expected.
• Include a non-sensitive reference and the approximate time if relevant.
• Use plain text in contact and support fields. Do not include HTML, scripts, credentials, secrets, protected health information, private internal details, or full payment information.

Choose the right path

• Use account or billing support for access, invitation, report-delivery, invoice, or payment questions.
• Use Enterprise support for an active engagement, organization membership, report discussion, or follow-up request.
• Use Contact Sales for a new Enterprise scope or separate managed implementation discussion.
• Use the Privacy Policy and Terms for account rights, retention, purchase, and service rules.

Information support cannot provide

Support can explain customer-visible features, results, billing, and agreed scope. It cannot disclose non-public company information, another customer’s information, trade secrets, internal procedures, internal systems, vendor arrangements, or information-gathering methods.

Reading a report responsibly

Ask support to clarify what a customer-visible section means or whether an item is inside the written scope. Support cannot promise a future placement or business outcome, replace the customer’s professional advisers, or authorize changes to a customer property.

Do I need an account for a Free Score Preview?

No payment card is required. A signed-out visitor may be asked for a business email and required consents so the score link can be sent privately.

Is Advanced a subscription?

No. Each report is paid once at checkout. There is no automatic renewal.

Where do I find my PDF?

Open Reports & PDFs or My reports, then select the available download action for the completed report.

Can someone else view my Enterprise report?

Only authorized organization participants should have access. Use the Members page or support path available in the Enterprise portal to manage access questions.

Is managed implementation included?

No, unless the signed scope expressly includes it. Managed implementation is optional and separately scoped.

Product terms

• Free Score Preview: a free point-in-time headline result for an authorized public business website.
• Advanced Report: the current self-serve paid report.
• Embedded competitive comparison: up to three competitors included in the same Advanced Report.
• Enterprise Report: a scoped, reviewed deliverable for broader or higher-assurance needs.
• Enterprise follow-up package: a separately scoped quarterly or annual reviewed reporting package for an existing Enterprise engagement.
• Managed implementation: optional hands-on work under a separate agreed scope and price.

Status terms

• Queued: a report request has been accepted.
• In progress: production is active.
• Ready: the report is available.
• Needs attention: the request needs review before it can continue.
• Confidence: a separate signal for how cautiously to interpret the result, not an extra score.

Account terms

• Report order: one paid purchase that produces exactly one report.
• Processing: an order whose report is still in production.
• Authorized user: a person allowed to view the relevant account, report, organization, or billing material.

Pages inspected

• Public pages: Home, Solutions, How it works, Pricing, FAQ, Blog, About, Contact, Privacy, and Terms.
• Account pages: sign-in, sign-up, create account, instructions, account, profile, My reports, dashboard, report targets, reports, billing, report, and print.
• Enterprise pages: engagement list, engagement dashboard, members, support, follow-up requests, and report PDF action.
• Program pages: affiliate, partner, and partner settings.
• Staff and QA pages were inspected at a source level only.

Workflows covered

• Free preview request and result access.
• Advanced purchase, first report, orders, report reading, PDF download, and billing history.
• Account preferences, report language, account export, and deletion.
• Enterprise report access, members, support, and follow-up request paths.
• Affiliate and white-label entry points.

Needs verification

• Live checkout, invoice email, and payment-provider screens should be checked in the intended deployment.
• Notification settings are not visible in the inspected account page.
• Role-specific Enterprise and staff behavior should be verified with real authorized accounts.
• Full translations should be reviewed by qualified language reviewers before replacing English fallback.